Software product
💬 Chat App
🔍 Overview
The chat app is an instant communication and collaboration app for you and your customers in one secure, easy-to-use platform. It allows for the exchange of messages, files, and group or individual conversations, with direct integration with Odoo to instantly connect conversations to tasks, successes, and outstanding clients.
🎯 Main features
💬 Manage conversations
• New and group messages with a modern interface.
• Archive conversations and link them to customer records.
• Share photos, videos, and files.
👨💼 Integration with Odoo CRM & Sales
• Link conversations to leads.
• Record the conversation as an activity log within the customer’s profile.
• Convert the chat into a direct sales opportunity.
🔐 Security and Privacy
• Full encryption of conversations.
• Role-based permission control.
• Regular data backups.
📊 Reports and Analytics
• Statistics on the number of daily conversations.
• Response rate per employee.
• Customer satisfaction based on interaction.
👥 Community
• Create groups or communities for employees or customers.
• Enable open discussions and knowledge sharing.
• Share public announcements or posts with all members.
• Promote group interaction and communication within and outside the company.
📞 Multi-channel communication
• Integrate email, WhatsApp, and Facebook Messenger.
• Consolidate all conversations into a single in-app box.
• Push notifications to ensure quick responses.
🛠️ Support Team Management (Helpdesk)
• Receive customer requests via chat and link them to support tickets.
• Track status (open/in progress/closed).
• Reports on response time and service quality.
🔗Full integration with Odoo ERP
✔️ CRM
✔️ Sales
✔️ Helpdesk
✔️ Invoicing
✔️ Notifications
✔️ File Sharing
✔️ Role Management
The Chat app gives you additional power through its direct integration with key Odoo modules, such as CRM, Sales, Help Desk, Billing, Notifications, File Sharing, and Permissions Management. This smart integration ensures:
💬 Faster and more organized communication between teams and customers.
📊 Centralized management of data and conversations within a single, integrated system.
⚡ Accelerate sales and support processes through direct integration with the system.
🔒 Full security and control over permissions and information exchanged.
📂 Easily share files and documents with full tracking within Odoo.
Simply put, every conversation becomes part of your organization’s workflow, increasing efficiency and enhancing the customer experience.
✅ Why Chat App from End Point Soft ?
📱Screen Shots
Imagine the experience of using a powerful Chat App: seamless communication across your teams, real-time integration with Odoo ERP modules like CRM, Sales, Helpdesk, and Invoicing, instant notifications and file sharing, advanced role-based management, and full Arabic and English support on both Android and iOS. Every message, task, and customer interaction becomes part of your centralized workflow—streamlined, secure, and designed to boost collaboration, efficiency, and customer satisfaction.
🎨 Brand Matching
We don’t just provide you with an Chat app, but an interface that represents your brand identity in every detail:
🟣 Customize colors, fonts, and visual elements to match your brand guide.
🖼️ Include your logo, backgrounds, and image style to make your customers feel like they’re part of your brand.
🧩 Flexibility in arranging content, offers, and banners according to your marketing approach.
You can request additional modifications as needed, whether in terms of design or functionality.
The End Point Soft team is ready to develop the app to serve your vision and market.
👤 Suitable for
✔️ Businesses that rely on direct customer service
✔️ Sales teams that need real-time customer follow-up
✔️ Organizations looking for a secure internal communication platform
✔️ Small, medium, and large enterprises using Odoo
We Can Build Your Vision
With End Point Soft Your Vison Will Be True
About us
We are a team consisting of a group specialized in the field of information technology, we can advance your work for the better in various fields in a safe and comfortable manner
How we can help you
We can help you determine what can improve your business for the better or help you analyze your ideas and analyze them logically to be applied on the ground
Make your business grow
Through modern technology and development and keeping pace with it, you can take your business to another level, just contact us to choose the best for you
Address
Dahyat Al-Yasmen Sayegh Center, Office No. 405
Amman – Jordan