Software product
🎫 Ticketing App
🔍 Overview
Ticketing App is an interactive support and after-sales management system that allows users to open new tickets, attach images, audio files, or videos, communicate with the support team via built-in chat, and track ticket status in real-time all from a single, easy-to-use app integrated with Odoo ERP.
🎯 Main features
🎫 Create and track tickets
• Easily create a new ticket
• Select the department and issue type
• Add a title and a detailed description of the case
• Upload attachments of various types:
– 📷 Image
– 🎥 Video
– 🎙️ Audio
– 📄 General files (PDF, Word, etc.)
📊 Dashboard
• Number of open/closed/pending tickets
• Ability to filter tickets by date or status
• Built-in statistics for performance and responses
⚙️ Account Settings and Information
• Ability to edit user information
• Select preferred language (Arabic/English)
• View user ticket history
💬 Chats and Technical Support
• Public chat between the user and the support team
• Private chat within each ticket
• Real-time notifications of any updates or responses
• Track a complete history of interactions with each ticket
🔔 Notifications and Alerts
• Instant notifications when a new ticket is opened
• Alerts for new comments or replies
• Notifications when a ticket is closed or its status is updated
📄 Additional pages within the app
• About Us – Company Profile
• Terms and Conditions
• Contact Us – Contact Numbers, Information, and Links to Official Accounts
• Live Chat with Technical Support for any inquiries
🔗Full integration with Odoo
✔️ Helpdesk Module
✔️ CRM & Customer Records
✔️ Notifications System
✔️ Attachment Handling
✔️ Real-time Ticket Sync
✔️ Dashboard & Reports
✔️ Mobile Access
✔️ Support Team Integration
The Ticketing App is directly integrated with Odoo ERP modules, providing an integrated environment for managing technical support requests with high efficiency. Through the Helpdesk Module integration, each ticket is automatically logged into the central system and linked to the customer’s CRM record for accurate and professional tracking.
The Real-time Ticket Sync system enables real-time ticket synchronization between the app and the back office, ensuring rapid response times and ensuring no lost information. The app supports attaching images, videos, audio, and files to tickets and sends instant notifications to users when the status is updated or responded to.
An advanced dashboard and reports provide accurate analytics on performance, the number of open and closed tickets, and customer satisfaction levels. With mobile access, the support team can access the system from anywhere, while flexibly organizing support teams and assigning tasks through Support Team Integration.
All of these features make the Ticketing App an ideal tool for providing professional and speedy technical support services, enhancing customer satisfaction and improving team efficiency.
✅ Why Ticketing App from End Point Soft ?
📱Screen Shots
Imagine the experience of using a smart and responsive Ticketing App: clean, user-friendly interfaces designed for fast support request handling, a smooth journey from ticket creation to resolution, full Arabic and English support on both Android and iOS, and real-time integration with Odoo ERP for instant ticket syncing, customer record tracking, notification management, and detailed helpdesk reports—all working together to enhance customer satisfaction, improve support team efficiency, and ensure nothing falls through the cracks.
🎨 Brand Matching
We don’t just provide you with an Ticketing app, but an interface that represents your brand identity in every detail:
🟣 Customize colors, fonts, and visual elements to match your brand guide.
🖼️ Include your logo, backgrounds, and image style to make your customers feel like they’re part of your brand.
🧩 Flexibility in arranging content, offers, and banners according to your marketing approach.
You can request additional modifications as needed, whether in terms of design or functionality.
The End Point Soft team is ready to develop the app to serve your vision and market.
👤 Suitable for
✔️ Technology companies and digital providers
✔️ Technical support teams
✔️Companies that provide after-sales services
✔️ Businesses that need to document customer orders
About us
We are a team consisting of a group specialized in the field of information technology, we can advance your work for the better in various fields in a safe and comfortable manner
How we can help you
We can help you determine what can improve your business for the better or help you analyze your ideas and analyze them logically to be applied on the ground
Make your business grow
Through modern technology and development and keeping pace with it, you can take your business to another level, just contact us to choose the best for you
Address
Dahyat Al-Yasmen Sayegh Center, Office No. 405
Amman – Jordan