Software product
π Feedback App
π Overview
The Feedback App consists of two integrated applications:
– ποΈ The Evaluation App (In-Store)
Placed on a tablet inside the store or service point, it allows customers to quickly and easily rate their experience through an interactive interface featuring four smileys that express their level of satisfaction.
When selecting the smiley, the user is redirected to a second screen where they can enter their phone number and write their comments, if desired. The evaluation is then sent directly to the business owner.
– π The Management App (Dashboard)
Available with the manager or administrator, it displays all evaluations up-to-date, along with the following details:
β’ Evaluation status (satisfied – dissatisfied)
β’ Customer number
β’ Time and date
β’ Ability to respond or follow up directly
If the evaluation is negative, the manager can immediately contact the customer to address the cause before the problem escalates or spreads.
If the evaluation is positive, links to the business’s social media accounts are sent to encourage the customer to interact or write a general review.
π― Main features
π An interactive interface with quick evaluations via smileys
Four emojis are displayed representing different levels of customer satisfaction (excellent, good, average, and poor), allowing customers to easily select the appropriate evaluation with a single click.
π± An intelligent data form after the evaluation
After selecting the evaluation, a second screen appears allowing the customer to enter their phone number and write an additional note (optional), providing important information for follow-up management.
π² Instant notifications for new evaluations
When a new evaluation is received, a direct notification appears on the manager’s dashboard to keep them updated on customer feedback.
π Data-rich dashboard
The manager app includes a dashboard that displays all ratings with customer information, time, and branch information. It also allows filtering by date, and allows for printing reports.
π Full support for both Arabic and English
The app interface is available in two languages to suit all users, with the ability to instantly switch between Arabic and English.
π€ Instantly sending evaluations to the manager
Each evaluation is instantly sent to the manager’s dashboard with details, enabling quick responses and action based on the type of evaluation.
π Instant follow-up with customers based on their ratings
If the rating is negative, the manager can contact the customer immediately to determine the reasons and address them before they develop a negative reputation.
If the rating is positive, links to the customer’s social media accounts are sent to encourage interaction and general review.
π PDF reports and periodic analyses
Weekly or monthly reports are generated that show the distribution of ratings and strengths and weaknesses, helping you make informed decisions.
πFull integration with Odoo ERP
βοΈ CRM
βοΈ Helpdesk
βοΈ Notifications
βοΈ Customer History
βοΈ Marketing Automation
βοΈ Reports & Analytics
βοΈ Customer Retention Tools
Integrating the Feedback App with Odoo represents a paradigm shift in the way you handle customer satisfaction and enhance customer loyalty.
Through this integration, every customer review is directly transferred to the Odoo system, allowing you to manage experiences and feedback within a unified and comprehensive environment.
β
CRM Integration:
Each review is linked to the customer profile in the CRM, providing a clearer picture of each customer’s experience and improving customer relationships.
β
Helpdesk:
Automatic tickets are created for negative reviews, so the technical support team can handle them professionally and quickly.
β
Notifications:
The management team receives instant notifications within Odoo of new reviews, enhancing response times and improving the experience.
β
Customer History:
Each review becomes part of the customer’s history, so marketing or service decisions are based on real data.
β
Marketing Automation:
Create intelligent marketing campaigns based on reviews (e.g., sending automatic thank-you notes to happy customers or service improvement surveys).
β
Reports & Analytics:
Accurate analytics show satisfaction rates by branch, time, and service type, helping you make informed strategic decisions.
β
Customer Retention Tools:
Enhance customer retention through integrated monitoring tools, such as sending special offers to dissatisfied customers or creating loyalty programs for high ratings.
π‘ Through this integration, customer satisfaction transforms from a fleeting indicator into a true strategic tool for improving performance and building long-term loyalty.
β Why Feedback App from End Point Soft ?
π±Screen Shots
Imagine the experience of using a smart and intuitive Feedback App: a simple smile-based interface that customers can use in-store with just one tap, followed by the option to leave their number and feedback β all delivered instantly to your dashboard. With bilingual Arabic and English support, seamless performance on Android tablets, and real-time integration with Odoo ERP, you gain immediate insight into customer satisfaction, instant alerts on negative reviews, and tools to turn feedback into action. Whether itβs enhancing service, recovering unhappy clients, or promoting your brand through automated follow-ups β Feedback App transforms customer reactions into measurable value.
π¨ Brand Matching
We don’t just provide you with an Feedback app, but an interface that represents your brand identity in every detail:
π£ Customize colors, fonts, and visual elements to match your brand guide.
πΌοΈ Include your logo, backgrounds, and image style to make your customers feel like they’re part of your brand.
𧩠Flexibility in arranging content, offers, and banners according to your marketing approach.
You can request additional modifications as needed, whether in terms of design or functionality.
The End Point Soft team is ready to develop the app to serve your vision and market.
π€ Suitable forΒ
βοΈ Restaurants and Cafes
βοΈ Clinics and Health Centers
βοΈ Retail Stores and Department Stores
βοΈ Beauty Salons and Spas
βοΈ Educational and Training Centers
βοΈ Hotels and Hospitality Facilities
βοΈ Any organization interested in measuring customer satisfaction and improving their experience
We Can Build Your Vision
With End Point Soft Your Vison Will Be True
About us
We are a team consisting of a group specialized in the field of information technology, we can advance your work for the better in various fields in a safe and comfortable manner
How we can help you
We can help you determine what can improve your business for the better or help you analyze your ideas and analyze them logically to be applied on the ground
Make your business grow
Through modern technology and development and keeping pace with it, you can take your business to another level, just contact us to choose the best for youΒ
Address
Dahyat Al-Yasmen Sayegh Center, Office No. 405
Amman – Jordan